Introducing the Router Firewall Plus! With VPN for Remote Work.

Frequently Asked Questions

Getting Started

Do I still need the modem provided by my Internet Service Provider (ISP)?

If a modem is required by your ISP, you’ll need service and a modem in order to connect to the internet and enable Meraki Go devices to work. You can see how it works at how-it-works.

If your ISP only requires a router (e.g. for fiber internet), you’ll only need service from them, and can directly plug the Ethernet port into your Meraki Go Router Firewall for internet access.

Are you an Internet Service Provider (ISP)? Can I get the internet through Meraki Go?

Meraki Go is not an Internet Service Provider. It works with your existing internet to provide secure and reliable business-grade WiFi. You can see how it works at how-it-works

What size space does Meraki Go cover?

Each of our access points has a range of 500-1,000 square feet. For larger spaces, or locations with both indoor and outdoor spaces, it’s also easy to add multiple indoor and/or outdoor access points that mesh together to provide extensive WiFi coverage.

Which Meraki Go products are right for my space?

Meraki Go’s Product Finder will help you determine what you need based on the size of space and how many devices you have: product-finder

Does Meraki Go work for homes, too?

Yes! Many of our customers use Meraki Go for their home networks.

Is there an online dashboard for Meraki Go?

Yes, you can manage Meraki Go through the web portal in addition to the mobile app. Log in at web.meraki-go.

Are there licensing or subscription fees for Meraki Go?

Meraki Go has no licensing or subscription fees.

Using Meraki Go

Can I schedule my WiFi network to turn on and off at a certain time?

Yes, you can easily make your WiFi network available only at certain times.

For example, you can schedule your guest WiFi network to stay on during normal business hours, but turn off during non-business hours.

Using Scheduled Network Availability, you can choose from built-in templates to set up your network availability times or customize the times each day of the week.

From the Meraki Go mobile app or web portal:

  • Select the Settings tab
  • Under Access, select WiFi network
  • Choose the network you’d like to update
  • Under Network availability, select Schedules
  • Toggle Schedule enabled to turn it on
  • In the Custom drop-down, choose from a template or setup custom network availability times each day of the week

How do I set up multi-factor authentication (MFA) for added security?

Multi-factor authentication (MFA) lets you protect your networks by adding another security identifier, on top of your username and password.

To setup MFA on your account:

  • Select the Settings tab
  • Scroll down to Account, then select Multi-factor authentication
  • Download an authenticator app (e.g. Google Authenticator) or use an existing app
  • Once downloaded, return to Meraki Go and select Add Meraki Go to add your credentials to the authenticator app
  • Return to Meraki Go to verify your one-time password (OTP) by entering the code
  • Select Enable

Once enabled, all administrators in your Meraki Go account will be required to setup multi-factor authentication.

Network Basics

What is a network?

A network combines your devices together - computers, mobile phones, printers, point-of-sale systems, security cameras - for the purposes of sharing information or communicating with each other or other networks.

The complete Meraki Go system includes a switch, access point, and Router Firewall. It provides all you need to deploy a simple, secure, and reliable cloud-based network that you can manage from the mobile app or online.

Can I create a Meraki Go network with my existing router?

Yes, you can add any of our Meraki Go devices, including the Security Gateway Router Firewall and switches, to create a complete network with your existing router.

That said, for the best results, we recommend replacing your existing router with the full suite of Meraki Go hardware. This allows you to create a more secure and scalable network that you can manage through the mobile app or online.

What is an access point?

An access point is a networking device that creates wireless connectivity (WiFi) through a wireless local area network (WLAN).

The Meraki Go access point is a do-it-yourself cloud-based WiFi device that replaces a traditional router. It enables you to increase productivity and enhance customer experiences through reliable online connectivity, business-grade cybersecurity, and actionable insights about devices in your network.

How many access points can I have in my Meraki Go account?

Each Meraki Go account allows you to have up to 50 Meraki Go access points, which includes any combination of indoor and outdoor access points.

Can I change the channel my Meraki Go access points are using?

Meraki Go access points utilize something known as AutoRF, which allows them to automatically determine the best channels to use based on a variety of factors. Since channel changes can interrupt clients, Meraki Go access points will wait until there are no clients on the network to change to a better channel if necessary.

What is a switch?

A switch is commonly the foundation of a business network. The Meraki Go switch seamlessly connects all your WiFi-enabled devices with wired devices in a network through its physical ports. Devices could include desktop computers, mobile devices, printers, and VoIP phones.

Do I need a switch?

Switches are helpful if you have multiple WiFi-enabled devices within a home or office and want to join them on a single network. This can include computers, printers, security cameras, or smart TVs. The switch allows them to communicate with one another and not compete for WiFi, which optimizes the WiFi experience.

How many switches can I have in my Meraki Go accounts?

There is currently no limit on switches allowed in Meraki Go accounts.

What is the Security Gateway Router Firewall?

The Meraki Go Router Firewall allows your devices to connect to the internet while protecting your business from online threats by filtering out malicious traffic. It acts as a barrier to protect your internal network against external cybersecurity risks.

How many Router Firewalls can I have in my Meraki Go accounts?

Only one Meraki Go Router Firewall is allowed in an account. This is due to the fact that one account should be one location and the Security Gateway should be its entrance to the internet.

Expanding Your Business Network

What if I need to grow my network?

You can easily add new Meraki Go devices to create a complete network or expand your network as your business grows.

Does Meraki Go support having multiple account administrators?

Yes, you can have multiple administrators manage a single network via the Meraki Go app or web portal. You can also easily switch accounts to manage multiple Meraki Go accounts.

How many wireless networks can Meraki Go provide?

Meraki Go currently supports the ability to configure up to four wireless networks. Each of these networks has the ability to be configured with a unique name, custom web blocking and usage settings, and the ability to turn the network into a guest network.

What if I change the location of my business? Visual

You can quickly and easily set up Meraki Go at a new location in the same way you installed Meraki Go devices at your current location.

Meraki Go vs. Cisco Meraki

What’s the difference between Cisco Meraki and Meraki Go?

Meraki is an enterprise-grade cloud management system. Clients include colleges and universities, retail and restaurant chains, hospital systems, and sporting venues like SoFi Stadium.

Meraki Go provides a simple, secure, and smart networking solution for small businesses. The cloud-based system empowers business owners with a reliable system they can easily install and manage themselves. Meraki Go is sold directly to customers through partners like Amazon.

Can I combine my Meraki Go devices with Meraki Enterprise devices?

Meraki Go and Cisco Meraki devices currently cannot be combined. They cannot be managed through the same dashboard or mobile app, and Meraki Go access points and Cisco Meraki access points also do not mesh or connect to each other.

We recommend creating your Meraki Go networks using only Meraki Go devices.

Stay Connected

How can I learn about news and product updates?

Sign up for emails to get Meraki Go news and announcements about product updates.

We also announce updates on social media, so be sure to follow us on:

Facebook
Twitter
Instagram
LinkedIn

You can also visit the Meraki Go Community to follow product updates and submit any product wishlist requests there. We actively monitor them!