Welcome to Meraki Go! Our goal is to make your experience GREAT, including all the legal stuff. We aim to keep our legal terms simple, transparent, and to the point. So, let’s “Get Your Business Going”!
Please be sure to read the below terms carefully before you use the Software (as defined below) or your Meraki Go device (collectively, the “Products”). Once you click the “Accept” button or check a checkbox if such button or function is available or once you use the Products, you’re agreeing to these terms. These terms are important and limit your legal rights, including the right to bring a court case against us, so give ‘em a close read.
If you don’t agree to these terms, don’t use the Products or click “I accept”. Instead, return your Meraki Go device (in good, unused condition) within thirty (30) calendar days from the date of original purchase for a full refund.
Your purchase of the Products includes Software, such as the Meraki Gooperating system executable code, the Meraki hosted software known as the Dashboard, related APIs, mobile application, embedded software, third-party software, firmware, fonts, and other data, including any updates, whether ondisk, in read only memory, on any other media in any other form (we refer to all of those software elements collectively as, the "Software").1. Getting Started
If your Meraki Go product has failed, you can contact your Meraki Go reseller for a warranty replacement within 12 months from your date of purchase. We offer a 30 day return policy for refunds within 30 days of your date of purchase.
If you are experiencing hardware issues and would like help troubleshooting, please read the Meraki Go Troubleshooting Guide, or contact Meraki Go support by logging in to the portal or the mobile app. To request a return material authorization (RMA), please contact your reseller to file an RMA request form within 12 months of your date of purchase.Warranty Coverage Period
Hardware products come with a 12 month warranty, and subscriptions come with a 30 day warranty. Warranty is non-transferrable and is valid for the original purchaser only. All warranties are from date of purchase. Some general warranty term lengths can be found below:
|Indoor Wireless Access Point (GR10)||12 months||Also applies to power adapter included in box|
|Outdoor Wireless Access Point (GR60)||12 months||Also applies to power adapter included in box|
|Accessories||12 months||The following are considered accessories:
Note: The above table is a general guideline for warranty terms and is not final. Warranty terms are subject to printed warranty information on the relevant data sheets for the Indoor Access Point and Outdoor Access Point.Refund Requests
If you are dissatisfied with your Meraki Go purchase for any reason, you may return your order for a full refund. All returns must meet the following criteria:
To request a refund, please contact your Meraki Go reseller. Your reseller may charge a restocking fee.Subscription Renewals and Returns
If the subscription for one of your Meraki Go devices is not renewed by its expiration, the subscription for the device will enter a 30 day grace period. The device will continue functioning for those 30 days, but if a new subscription is not applied within this grace period, the device will cease to operate until a new subscription for it has been applied.
Subscriptions can be returned by contacting your reseller.Product End-of-Life (EOL) Policy
Meraki Go may find it necessary to discontinue products for a number of reasons, including product line enhancements, market demands, technology innovation, or the products simply mature over time and are replaced by functionally richer products. We have set our end-of-life (EOL) policy to help customers better manage their product end-of-life transition.
When a product reaches EOL, Meraki is committed to communicating important milestones throughout the EOL period. These notifications will include the initial EOL notification, the End of Sale (EOS) announcement, and the End of Support (EOST) dates, as well as other key information pertaining to Meraki Go products.
Any products being discontinued will be announced as End of Sale and identified on the Meraki Go website up to six months prior to the discontinuation and EOS date (also known as the last order date). On the end of sale date, discontinued hardware products and related device-specific licenses are removed from the price list and are no longer available for purchase. Meraki Go typically provides support for a given product for a period of 12 months after the EOS date. If the discontinued product is not available for replacement or repair of an in-warranty return, Meraki may, in its sole discretion, replace the discontinued product with functionally equivalent hardware and transfer the remaining license term from the replaced product to the replacement hardware.
Although Meraki Go products typically can connect to our cloud-based management software for the entire useful life of the product, following the EOST Date, some things may change, including the following:
If either of the first two situations above occurs, then we will use our best efforts to provide the customer with a workable solution for upgrading from the EOL hardware and, failing that, will credit the value of any remaining license time attributable to the hardware to the customer’s organization on a prorated basis.Summary
End-of-Sale Announcement: Date of official end-of-sales notice, typically six months prior to the last order date.
End-of-Sale (EOS) Date: The last date to order the product through Cisco Meraki point-of-sale outlets. After this date, the product is no longer for sale via any channel.
End-of-Support (EOST) Date: The last date a product will be affirmatively supported by Cisco Meraki 12 months following the EOS Date.